A guided implementation, planned with you.
Your implementation manager guides you from sign-up to go-live, agreeing a realistic timeline with you during discovery. Implementation is a separate one-off set-up cost alongside your subscription.
Four phases to go-live
Discovery & Planning
We learn how your organisation works today. Your implementation manager conducts a discovery session to understand your current processes, pain points, and compliance requirements.
- Audit your existing document structure and naming conventions
- Map your approval workflows and escalation paths
- Identify key users, roles, and permission requirements
- Define success criteria and go-live checklist
Configuration & Migration
We set up Q-Hub to match your processes. Your implementation manager configures Q-Hub to match your organisational structure, imports your existing data, and sets up workflows.
- Import documents, assets, and training records from your existing systems
- Configure approval workflows, notification rules, and escalation paths
- Set up departments, sites, and user permissions
- Build custom forms and audit checklists for your specific needs
Training & Testing
Your team learns the system. We train your team in small groups, tailored to their specific roles and responsibilities within Q-Hub.
- Administrator training for system owners and quality managers
- End-user training for document authors, auditors, and approvers
- User acceptance testing with real data and scenarios
- Feedback collection and configuration adjustments
Go-Live & Support
You launch with confidence. We support your go-live and ensure a smooth transition from your old systems to Q-Hub.
- Go-live support with your implementation manager available by phone
- First-week daily check-ins to resolve any teething issues
- Transition to ongoing support through the support system
Before go-live — for your IT team
Everything IT needs to clear Q-Hub through your stack. Each of these is already documented; this is where the question gets asked.
For procurement, legal and your DPO
The documents your buyer’s legal team will ask for, before they ask.
Planning your timeline
Our average full implementation and rollout takes around three months. Smaller teams can build Q-Hub up more quickly, and your implementation manager agrees a realistic timeline with you during discovery.
Q-Hub is configured to match your organisational structure, so departments, sites and permissions are set up in the configuration phase rather than forcing every site onto one process. Your implementation manager agrees the scope and timeline with you during discovery.
Yes, and most customers do. Running both systems in parallel for two to four weeks during the transition is the normal pattern — it gives your team time to build confidence in Q-Hub before the old system is switched off.
Implementing in a regulated industry
Sector-specific requirements change what week two looks like. Each of these pages carries its own detail.
Implementation questions
Implementation is a separate, one-off set-up cost, in addition to your subscription.
We recommend cleaning up your document system before you move; it is the best approach. If you would rather not, we can mass-migrate your documents as they are and use Q-Hub to help you improve them afterwards.
The average full implementation and rollout takes around three months. Smaller teams can build Q-Hub up more quickly. Your implementation manager agrees a realistic timeline with you during discovery, based on your specific requirements.
Included: the Q-Hub system itself, an allowance of AI tokens, free training, and the support system, with tickets and feedback channels. Extra: implementation, which is a separate one-off set-up cost, plus on-site training, configuration days and set-up projects.
Your subscription, plus a one-off implementation set-up cost. On-site training, configuration days and set-up projects are charged additionally if you need them.
Q-Hub is configured to match your organisational structure, workflows and approval processes, not the other way around. Your implementation manager reviews your existing document structure and naming conventions with you at the start, so you can agree how numbering carries across.
Yes. Training is delivered live in small groups by role — administrators, quality managers and end users each get their own session — and the sessions are recorded so someone joining later can watch the same material.
New features ship roughly every two weeks. There are no upgrade fees, no migration projects and no version lock-in, so you are never left on an old release. Release notes are published in the help centre.
Everything you need to succeed
Data Migration
We import your existing documents, training records, asset registers, and audit data. No data left behind.
System Configuration
Q-Hub is configured to match your organisational structure, workflows, and approval processes. Not the other way around.
User Training
Role-based training sessions for administrators, quality managers, and end users. Recorded for future reference.
Ongoing Support
Every plan includes the support system, with tickets and feedback channels. A Support + plan adds more hands-on help.
Continuous Updates
New features shipped every two weeks. No upgrade fees, no migration projects, no version lock-in.
Ready to get started?
Book a demo and your implementation manager will outline a personalised go-live plan.
See PricingNo credit card required · 30-day free trial