As Cawood Group continued to grow through acquisitions and expansion, the challenge of maintaining consistent standards across multiple sites became a priority. Their quality and health & safety teams were stretched, trying to manage increasing compliance demands while integrating new businesses. They needed a unified, scalable system to support their ambitions — one that would bring clarity, control, and simplicity across the group.
Cawood partnered with Qhub to create a tailored solution that delivered immediate value while building a long-term foundation for consistent H&S and Quality management across all their UK operations.
The Challenges Faced Before Qhub
Before implementing Qhub, Cawood Group's central teams had to deal with:
- Inconsistent reporting methods across sites
- Manual follow-up of investigations and actions
- Limited visibility of H&S performance group-wide
- High admin burden for tracking, updating and compiling reports
- Slow or uneven engagement with H&S systems at the site level
These challenges weren't just frustrating — they posed real risks to compliance and the ability to scale sustainably.
From Inconsistent Systems to Total Visibility
As a group made up of multiple acquired businesses, each with its own way of handling health & safety and quality, Cawood faced a major challenge. The lack of a standardised approach made it difficult for the central QHSE team to maintain oversight, and site-level teams struggled with different expectations, paperwork-heavy processes, and disconnected systems.
There was an urgent need for a group-wide solution that could support consistent reporting, investigation and follow-up of incidents, near misses and accidents — while still allowing individual teams to work efficiently at their local level.
A Bespoke H&S Solution Built with Flexibility
Qhub worked directly with Cawood's internal teams to map their workflows, identify where delays or admin burdens were happening, and build a reporting system from the ground up.
Using the Forms, Processes, Portals, KPIs, Workspaces and Workhub tools within Qhub, a custom-built system was delivered that included:
- Digital forms for near misses, accidents and incidents
- Structured workflows for investigation and corrective actions
- Built-in notifications and reminders to prevent delays
- Real-time dashboards and group-level reporting
Because the platform is flexible and modular, Qhub was able to create exactly what Cawood needed — fast.
Getting Everyone On Board, Without Resistance
One of the most impressive outcomes has been the ease of rollout across all UK sites. Thanks to the intuitive interface and thoughtful onboarding support, the system was launched across the group with minimal resistance.
Even more importantly, the shop floor teams are engaging more actively with the new system. The simplicity of submitting reports, the visibility of action follow-ups, and the confidence that their input is seen and acted on has increased participation and accountability at all levels.
Now, the central QHSE team has full visibility over what's happening at each site, with instant access to KPIs and reports that were previously hard to gather or required manual collation.
Transforming KPIs and Saving Time
Qhub has helped them save over 60 hours of admin time each month so far.
We have now been able to roll it out to the entire UK group with almost no resistance or issues, allowing the central QHSE team full visibility and management.
Cawood Group
