Enviromesh have made managing NCRs effortless

The problem: slow NCR capture, lost context, and long closure times

Before Qhub, Enviromesh struggled to ensure NCRs were consistently captured, routed, and resolved. Reliance on emails and Excel created communication gaps and handoff delays, so the team often waited weeks for responses and still ended up with incomplete or inaccurate data. Without a structured workflow or real-time view, NCRs lingered, actions were missed, and audit prep meant trawling through fragmented threads to piece together what actually happened. In short, the quality team spent too much time chasing updates instead of improving process outcomes — a common pain where manual NCR tracking and follow-ups become a drag on compliance, audit readiness, and productivity.

What Qhub did: a tailored, automated NCR workflow the team will actually use

Using Qhub’s Process Hub, Enviromesh built a customised NCR workflow that mirrors how their engineers, project managers, and admin staff prefer to work. Each step defines what must be captured, who does it, when it’s due, and what happens next. Mandatory fields guide users to record the right information first time, while digital approvals and due dates prevent paperwork from stalling. The team added automated emails and in-app notifications to keep everyone updated, plus escalation rules that kick in when SLAs slip — so managers see risks early and can act before deadlines are missed. This is exactly what Process Hub is designed to do: pre-built or bespoke NCR flows with editable steps, required fields, approvals, and automatic reminders to keep progress moving  .

On top of that, Work Hub consolidates actions so assignees see everything in one place, with project and task views that help prioritise work and maintain an audit trail — a compliance-minded approach that replaces ad-hoc spreadsheets with traceable, managed tasks  . Qhub’s ROI guidance also underlines why this matters: automation removes wait time and chasing, cutting non-value-add admin so teams can focus on fixing issues, not formatting them .

Another problem solved: getting everyone engaged — inside and outside — with Portals, mobile, and live KPIs

NCRs aren’t resolved by one person in isolation, and Enviromesh needed simple access for the right people at the right time. With Qhub Portals, contributors see only what they need in a streamlined interface, making it easier for distributed teams, suppliers, or site-based staff to participate without wading through the whole system. That improves adoption and keeps sensitive data scoped appropriately — a clean, secure way to engage external or field users in processes and tasks .

Field teams can access NCRs on mobile, capturing details in the moment rather than trying to reconstruct events later. Qhub supports working across devices, so data entry, evidence capture, and process steps can happen wherever work happens — from site to office . Meanwhile, KPI Hub provides live dashboards that surface the metrics Enviromesh cares about: NCRs raised vs closed, time-to-closure, overdue by owner, and ageing by stage. Role-based permissions make it straightforward to create and view dashboards while keeping controls tight, ensuring leaders get instant visibility without sacrificing governance or audit trail quality .

The result is end-to-end non-conformance management that aligns with real-world work: guided data capture, automated routing, clear accountability, and real-time insight. In QHSE terms, it’s non-conformance management fitted with workflow automation, mobile features, and KPI dashboards — the foundations of a modern quality management system that’s truly audit-ready.

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